Returns and Refund Policy
Welcome to Diamond Scientific, our MRULAB.com Web site is focused on the sale of gas analysis products ("Products") to businesses and other entities via the Internet. In order to help make our site ("Website") a trustworthy and safe place to buy goods, all users ("you", "your" or "Subscriber") of our service are required to accept and comply with our Web Site Use Agreement, which includes acceptance of, and compliance with, all of the terms and conditions provided herein, as amended from time to time.
If you have any questions regarding Fisher Scientific's Return/Refund Policy, please contact us at 1-321-223-7500.
Diamond Scientific can be contacted by mail at PO Box 348, Mims, Florida 32754 or by online via-email info at diamondsci.com (http://diamondsci.com). The Web server on which this Web site is housed is owned and maintained by GoDaddy.
Incomplete Transactions and Cancellations of Orders.
Termination Prior to Shipment. The subscriber may cancel an order prior to pickup by Designated Shipper at Supplier's shipping point. In such case, no payment will be due Distributor.
Termination Subsequent to Shipment and Prior to Acceptance. Subsequent to pickup by the Designated Shipper, but prior to Acceptance of Products, as provided above, Subscriber may cancel an Order by contacting Distributor within the five (5) day Acceptance Period provided above. Distributor will provide Subscriber with disposition instructions, and may charge the Subscriber for shipping expenses and restocking fees.
All returns, replacements, technical services, and support shall be handled by Distributor's customer service organization as follows: Products described below may be returned to Distributor within 30 days for replacement or adjustment. To assure prompt handling, Subscriber must obtain a Return Goods Authorization Number ("RGA Number") from Distributor and reference this number on return shipping documents. Returns made without the RGA Number will be returned to Subscriber, freight collect. Distributor reserves the right to reverse any credit issued to Subscriber: (i) for any Product not returned after authorization and requested by Distributor; or, (ii) if, upon return, such Product is determined by Distributor not to be defective. The distributor will grant full credit for: (i) Products not supplied in accordance with Subscriber's orders; and, (ii) Products which are defective at the time of receipt by the Subscriber. A distributor will grant partial credit for Products ordered in error, with the exceptions noted below. Product returns toward Products ordered in error are subject to a 15% restocking charge plus any applicable charges for necessary inspection, reworking or refurbishing, or for items not normally cataloged by Distributor. Hazardous materials authorized for return must be packed, labeled and shipped in accordance with DOT regulations governing the transportation of hazardous materials and any other applicable requirements. Distributor will not grant credit for: (i) Products which have been discontinued; (ii) Products which are personalized or customized; (iii) Non-Distributor line products supplied to Subscriber as an accommodation, including, without limitation, third party purchases; (iv) Products not purchased from Distributor; (v) Refrigerated or temperature controlled Products; (vi) Products which are outdated, shelf-worn, used or defaced and, therefore, unsuitable for return to stock and resale as new; (vii) reagents, diagnostics, or chemicals which have been opened; (viii) Products that have been shipped outside the United States; and (ix) certain medical device products.